Malware Scanning

Our proactive scanning checks core files, themes and plugins for malware, bad URLs, backdoors, SEO spam, malicious redirects and code injections. It also compares your files with what is in the WordPress.org repository, checking their integrity and reporting any changes to you.

Powered by Wordfence one of the world's leading security software packages, our scanner checks core files, themes and plugins for malware, bad URLs, backdoors, malicious redirects and code injections. We then compare your site files with what is in the WordPress.org repository, checking their integrity and reporting any changes to our security & support team. 

Software Updates

The WordPress engine is an amazing machine, and like all powerful machines, they need to be maintained to operate at their highest capacity.  Additionally, outdated software is the number one way hackers gain access to your website.  Our software update service ensures your core WordPress files, theme and plugins are all running the latest version.  This means security and performance patches are installed in a timely manner.  The average website can have as many as 20 software updates required each month so letting that go for just a few months can mean your site is very outdated and vulnerable to a hacking event.

The timeframe shows how often the software of your site will be updated.  

Health Reports

Based on the plan you select, you'll receive reports covering: Updates Performed, Website Uptime Statistics, Site Visitor Activity & Analytics, Site Security, and an Overview of SEO Placement.

The timeframe shown indicates how often a report will be sent.

Offsite Backups & Retention

A dedicated backup plan is a critical element in your overall website health and security.  By using offsite backups, hosted by Amazon's rock-solid S3 Services, we can ensure that when you need a copy of your site, you'll have it.  Whether it's to mitigate a security compromise, deal with legal discovery or to replace accidentally deleted site content, our offsite backups will get you the data you need.

The first entry (Hourly, Daily, Weekly, Monthly) indicates how often the site is backed up.
The second indicates how long the backup copies are retained (2 Years, 1Year, 6 Months, 3 Months.

Malware Recovery

In the unfortunate event that your site is compromised, cleaning and restoring it can take several hours of work, costing at least $360.  As part of the Ultimate Defense plans, we include varying discounts and expedited turn-arounds on that service.  Our higher end plans even cover the entire cost with priority service.

Priority Plus™ WordPress Support

A Practical, Business-Driven Approach to Website Support & Security.

Having stale or outdated information on your website is probably the quickest way to lose visitors and sales. To help you avoid this, Total Site Care offers you comprehensive maintenance of your existing sites. With our custom site care systems, we ensure your site stays updated and current, keeping user experience at its peak and providing you with the right level of support for unique situations. We are available to offer express, same-day service if needed.

Considerable time, money and effort can go into creating a powerful online presence. Don’t waste your investment by not taking care of it.

Multiple Support Options:
Hourly, As Needed
Blocks of Hours
Monthly Hours
Priority Service

From experience, we have seen that having a reliable web support partner can be an enormous asset to any organization. As a result, Total Site Care offers you a comprehensive, multifaceted website support system called Priority Plus™. With this service, we ensure you have unique site support, specifically tailored to your needs, when you need it, and regardless of who built your website. Our Priority Plus™ services cover maintenance and protection for all WordPress sites, allowing you to maintain seamless sales, operations, and marketing processes.

Priority Plus™ is built around the concept that a well-maintained website is critical for modern business success, not just for marketing, but also sales and operations. When your website is running well, it is your best tool for customer support, the first thing prospective customers look at and an easy way to sell your products and services.

Support Options for every budget and need

maintaining your website investment

Visitors expect relevant and timely information. An active, updated site portrays an active, vibrant organization. Our update plans allow us to keep the site your news and products up-to-date and your organization looking active.

Hourly, As Needed

No Commitment, Pay As You Go.

Call us only when you need us and we’ll take care of your website.

Priority Hourly Service

No Commitment, Pay As You Go.

If you need it done right away; All are weekday requests handled within 8 business Hours

Blocks of Priority Hours

Pre-Paid blocks of Support Time.

Includes Express Turn-Around, Nights & Evening Work. Discounted Rates.

Monthly Priority Plans

Set Support Hours Every Month.

Includes Express Turn-Around, Nights & Evening Work. Discounted Rates.

Hourly, As Needed

No Commitment,
Pay As You Go.

Call us only when you need us and we’ll take care of your problems. This is our standard support offering. all calls will be taken care of within 2-3 business days, during normal business hours.  Even at 3 days, this is still a week faster than most web companies.

 

Hourly support is pre-paid, per incident.  When you request service, our support technician will let you know how much the work will cost and if approved, send you an invoice. Once the invoice is paid, the work will be completed.

 

Details:


  • Available During Normal Business Hours
  • Turn Around: 2-3 business days
  • No Nights or Weekend Work
  • $60/ Half Hour
  • Billed in 30 Minute Increments
  • Pre-Paid on a Per Incident Basis, as Needed

Priority Hourly Service

No Commitment, Pay As You Go.

If you need it done right away; we can do that. All  requests are handled within 8 business hours during the week – faster if possible!  Night and weekend requests are handled with-in 12 hours.  This turn-around includes requests requiring up to 2 hours to complete. If it needs more than 2 hours of work, we’ll do our best to still get it done within 8 business hours.

Includes nights & weekend work.

Details:


  • Available During Normal Business Hours as well as off hours
  • Turn Around: 8 Business Hours during the work week and 12 Hours during nights and Weekends.
  • $90/ Half Hour
  • Billed in 30 Minute Increments
  • Pre-Paid on a Per Incident Basis, as Needed

Includes After-Hours & Weekend Work!

8 Hour Response!

Blocks of Priority Hours

This option is for a pre-paid block of priority hours.

You can use all of them in a month or take years to use up your block.  The hours never expire! The express turn around time covers all updates requiring less than 2 hours of work.  If you have a larger request we’ll still try to knock it out same-day.

Details:


  • Available During Normal Business Hours as well as off hours
  • Turn Around: 8 Business Hours during the work week and 12 Hours during nights and Weekends.
  • Rates Vary by Plan, Discounts Included 
  • Billed in 15 Minute Increments
  • Includes After-Hours & Weekend Work!
  • Express Response at No Extra Cost

Available Blocks Include:
10, 20, 30, 40, 50 or 60.

Blocks of 20 or more are offered at discount rates starting at 5%.

Monthly Priority Plans

This is a 12 month plan with a set number of priority support hours per month.

The express turn around time covers all updates requiring less than 2 hours of work.  If you have a larger request we’ll still try to knock it out same-day.

Available for 2 or more hours per month.

Discount rates starting at 5% are offered for 3 or more hours.

 

Details:


Available During Normal Business Hours as well as off hours

Turn Around: 8 Business Hours during the work week and 12 Hours during nights and Weekends.

Rates Vary by Plan, Discounts Included

 

  • Billed in 15 Minute Increments
  • Includes After-Hours & Weekend Work!
  • Express Response at No Extra Cost

More than Just Website Updates!

Graphic Design Services

User Experience Testing

Security Scans and Audits

Software Updates and Patches

User Support & Training

Back-Up Audits and Checks

Creative Services

Pro-Active Monitoring

Load & Speed Testing

Code Edits & Tweaks

Search Engine Reporting

Analytics Review & Reporting

A/B Split Testing

Social Media Support

More Ways to Proect and Enhance your website

Ultimate Defense™ WordPress Security

Priority Plus™ WordPress Support

PowerUp!™ WordPress Upgrades

White Glove WordPress Hosting